Empowered offers your team with 24/7 direct and ongoing support for all of your Microchip Frequency & Timing Systems needs. Our experts, based at Empowered’s Customer Support Center in Ottawa, offer extensive knowledge and experience to support your Microchip products. We provide your team with ongoing support, assisting with installation, rectifying software issues, notification of new firmware releases, patches and upgrades and troubleshooting. By understanding your network, we help to ensure your timing and synchronization solutions are up to date and performing optimally. We further support you, offering:
Platform maintenance is key to remediating vulnerabilities, and keeping your Microchip products up-to-date, operational and secure. We provide you access to updates, upgrades, patches, point releases, maintenance releases, and related documentation, in addition to access to technical support from our Customer Support Center. Platform Maintenance is available for all Microchip hardware, embedded software, firmware, craft and Network Management System (NMS) software.
Extended Hardware Warranty
Extended warranty contracts extend the initial return-to-factory repair services for Microchip hardware products. Microchip guarantees certified factory repair and an update to the latest revision level (when appropriate), with a guaranteed repair turnaround time. Optionally, extend this with Spares Support, including Advance Replacement of failed units. To obtain an RMA# for a Warranty Repair, please visit our Support page, open a ticket and include the serial number for the device.
Empowered offers return-to-factory repairs for most current and discontinued products, on a case-by-case basis. To get a quote for repair, please visit our Support page, open a ticket and include the serial number for the device.